Shipping Cost

Shipping cost depends on the item and destination. It will be calculated during checkout unless the item qualifies for free shipping. 

Shipping Time

Our products ship out from our warehouse in Detroit, MI or our local printer. Depending on your location, the product, demand and current stock, shipping time can take between 3-10 business days.

Tracking your Order

Once your item has shipped you will receive another confirmation email with a link to the tracking information.

Missing Package

In the unlikely event your item does not arrive, donÔÇÖt hesitate to reach out to: detroitalleycatz@gmail.com

Refunds

Upon receiving your item, you have 30 days to request a refund or replacement. 

We issue an undisputed refund or replacement in the following events:

1) Your item was lost in transit

2) Your item arrived broken or damaged

3) A wrong item arrived

In the event that your item arrives broken or defective we request a photo of the item in its original packaging to show that it had not been tampered with. 

If you find anything otherwise wrong with your item that was not evident at the time of purchase, you may still be eligible for a refund. Please contact us explaining your reason so that we can improve our products and your customer experience. 

To place a request you can email us at:

detroitalleycatz@gmail.com 

WeÔÇÖll respond quickly and resolve the issue.  

Detroit Alley Cats thanks you for your patronage and wishes you a great shopping experience!